As I continue to observe loyalty programs across multiple sectors, time and again I see failures that can readily be solved-for. These...
Philosophically and financially, realizing the financial return from a customer loyalty strategy requires patience, it is a marathon, not a sprint. Always...
From the first time we met, I could feel a connection. You asked me questions and showed sincerity in learning more about...
In traditional advertising and marketing circles the most desired result from brand impressions is advocacy. Advocacy represents belief and that breeds word...
Loyalty comes in many flavors. Depending on the tastes of your customers, you may need to offer something more exciting than vanilla,...