Mike Giambattista, CLMP

Posts By Mike Giambattista, CLMP

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  3.2K

  Bond Brand Loyalty

  Love & Loyalty: Sephora and Bond Brand Loyalty Talk Customer Loyalty at CRMC 2019

  The presentations at this year’s CRMC conference in Chicago did not disappoint. Sephora’s customer loyalty is constantly changing with the market, always...

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  3.3K

  AI - Artificial Intelligence

  What Happens when You Can Empathize with Your Customers at Scale?

  A conversation with Robin Collyer of Pegasystems I had seen the headline announcing that Uber would begin deactivating riders if their rating...

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  2.3K

  Bond Brand Loyalty

  Culture is the Differentiator – A Conversation with Bond Brand Loyalty

  Bob Macdonald, CEO of Bond and Morana Bakula, VP of Customer Experience talk about organizational culture, and how aligning it with brand...

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  3.9K

  Brand Loyalty

  Brand Loyalty Survey: The Most Innovative Tech Brands

  Robert Passikoff has become a good friend of The Wise Marketer.  We’ve had innumerable conversations about branding & loyalty.  We’ve talked on...

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  3.2K

  2

  Cards & Payments

  In-Car Payments: Traffic Safety Nightmare or the #BESTTHINGEVER?

  There isn’t a person who works in the loyalty space who wouldn’t agree that the advent of mobile payments has universally revolutionized...