It seems like everyone is trying to identify how artificial intelligence (AI) can benefit their business. In my circles, executives are asking...
To increase efficiency and satisfaction levels with Customer Service, deploying a variety of Artificial Intelligence solutions such as automated call centers, customer...
Every business today, regardless of industry, faces the threat that its goods and services will become commoditized vis-a-vis competition. Winning in this...
A conversation with Robin Collyer of Pegasystems I had seen the headline announcing that Uber would begin deactivating riders if their rating...
There is one buzzword that has become central to all modern marketing practices – personalisation. It defines engagement. Speaking to an audience...
“How in the world do you do that???” It’s a question that Kurtis Van Horn gets a lot – and it’s one...
There is a semi-famous quote that goes something like this, “Life moves pretty fast. If you don’t stop and look around once...
We’re not sure if this is a seasonal phenomenon, but there is a lot of loyalty research being released right now. The...
It seems like there is a lot of punditry going on in loyalty news this week. Yes, of course we have a...
If there’s one thing artificial intelligence should teach retailers, it’s that their employees should know at least as much about their shoppers...