Creating a Business Continuity Plan For a Pandemic
Operational planning and technology implementations are usually accomplished on a linear path. Project management, with all its notation of dependencies and assessment of risk, is meant to keep our work on track, within limits, and with minimal disruption.
But does a linear approach to business planning fall short when the world presents us with a big surprise? We’ve planned for responses to natural disasters, even terrorist attacks, but how do we address operations during the current pandemic?
Join us and ampliFI Loyalty Solutions executives, Kevin Sagon, CTO and John Jones, Director IT Security, as we talk about what it takes to adjust quickly in this time of crisis. They discuss how to deliver what clients need, meet customer expectations of high quality customer experience, and most importantly ensure the health and safety of employees.
Kevin and John bring perspective from a technology and security expertise, respectively, as they discuss many different topics including business continuity, maintaining customer and provider communications, top information technology security concerns, the new normal, a blended workforce, rapid virtualization and what it means for team collaboration and mental health.
In a Hurry? Here are Timestamps
- 5:50 – Business continuity during a pandemic
- 15:30 – Maintaining high quality loyalty communications and customer service
- 20:45 – Top IT security risks
- 23:50 – What if remote working is the new normal?
- 29:20 – Is a blended workforce the future?
- 33:00 – Rapid virtualization: team collaboration and mental health wellness
We previously talked with Mike Knoop and Mike Moss, CEO and CPO amplifi Loyalty Solutions, in mid-April. They shared their perspective as leaders in the financial services loyalty space navgiating COVID-19, changes in the card rewards space, and what the future for their business might entail. They also discussed their experience maintaining organizational momentum and high spirits during the crisis.