Let's Talk Loyalty Podcast

#252: The Irish Times, an Iconic Irish Brand, Wins Customer Loyalty through Innovation

Paula Thomas is the host of Let's Talk Loyalty podcast.

Few industries have been as dramatically affected by the internet as the publishing industry, when free news and the instant availability of global information online became a threat to the entire business model for newspapers. And yet, despite the disruption, trusted brands like the Irish Times have managed to re-invent themselves and survive, and it was also an industry that benefitted from the impact of the Covid pandemic, as readers increasingly sought information they could trust.

Quality news, exclusive content, and insights from diverse contributors are just some of the important ideas shared by today’s guest. Cliona Mooney who is the Director of Subscriptions and Reader Insights for The Irish Times.

Cliona shared with us their current approach, and some of the initiatives that are proving popular and powerful with readers as The Irish Times continues to focus on growing and retaining its base of subscribers.

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