All posts tagged "Featured"

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  2.0K

  Loyalty Strategy

  J.Crew Rewards Is Tailored To Personalize – Is That Enough?

  It’s still preppy, but it’s not personal. That could be the synopsis of the challenges facing apparel chain J.Crew Group these days,...

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  3.4K

  Retail - Grocery/Pharmacy

  Grocery Loyalty Drivers vs. Payments

  What drives grocery store loyalty? According to a recent survey by Minerva Insights & Solutions, convenient location is not just a driver,...

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  4.3K

  Airlines

  Has the unbundling of the in-flight experience jeopardized Airline Loyalty?

  Photo by Suhyeon Choi The airline industry traverses a boom and bust cycle like no other on earth. When fuel prices are low,...

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  6.5K

  AI - Artificial Intelligence

  Hospitality Highlight: The Opportunities and Challenges of Facial Recognition Technology

  Photo by JC Gellidon A familiar face is a great way of building a strong brand in the hospitality industry. Of course, this...

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  4.3K

  Airlines

  Roughly Half of Airline Program Members Don’t Understand their Program

  To much industry fanfare and media attention, JD Power recently released their ranking of the best airline loyalty programs.  Top of the...