All posts tagged "Featured"

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  2.7K

  Customer Engagement

  Sephora, JustFab Top Retail Personalization Index

  Conventional wisdom holds that experience personalization forms part of the foundation of customer loyalty. Whether it’s personalized communications, personalized customer service, or...

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  2.4K

  Headlines

  The ‘Uber 11’ rules of effective customer retention

  The ‘Uber 11’ rules of effective customer retentionConsumers are much more aware now than ever before of brands’ attempts at garnering customer...

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  1.0K

  Headlines

  Canadian Air Miles operator buys into Dotz

  Canadian Air Miles operator buys into DotzLoyaltyOne, the operator of Canada’s popular Air Miles rewards programme, has acquired a 29% stake in...

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  1.3K

  Headlines

  Case study: Iceland’s Bonus Card improves insight

  Case study: Iceland’s Bonus Card improves insightWhen the UK’s Iceland frozen foods chain decided to launch a new Iceland Customer Card with...

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  3.3K

  Data and Privacy

  GDPR – How to Make It Work for Your Brand

  According to KPMG’s Privacy Advisory in October 2016, it reveals that on average globally, 56% of people are “concerned” or “extremely concerned”...