True loyalty requires passion. A customer who won’t switch brands for a better price has an emotional connection to the brand, not...
Conventional wisdom holds that experience personalization forms part of the foundation of customer loyalty. Whether it’s personalized communications, personalized customer service, or...
The ‘Uber 11’ rules of effective customer retentionConsumers are much more aware now than ever before of brands’ attempts at garnering customer...
Canadian Air Miles operator buys into DotzLoyaltyOne, the operator of Canada’s popular Air Miles rewards programme, has acquired a 29% stake in...
Case study: Iceland’s Bonus Card improves insightWhen the UK’s Iceland frozen foods chain decided to launch a new Iceland Customer Card with...