Today's short show is a summary of a great conversation with Adam Posner who reached out in early 2020 to ask loyalty professionals worldwide to collaborate and contribute to a report he was creating called ‘119 Customer Loyalty Ideas to Beat COVID-19'.
Adam shared all of the fascinating customer loyalty ideas to beat Covid in a useful eBook which he published early in the emergence of the pandemic. However, the book is still available for anyone to download from his website, or you can download a copy directly from us.
This show is a great way to learn from global loyalty industry professionals who shared some powerful ideas to build customer loyalty amidst the unprecedented changes in consumer behaviour that we are still experiencing due to Covid-19.
Listen to last week's episode — #129: Leveraging Loyalty Levers to Support COVID Education and Action in India