To celebrate the second birthday of Let's Talk Loyalty, I am joined by my partners and friends - leading loyalty veterans, Bill Hanifin and Mike Capizzi of the Wise Marketer Group and Loyalty Academy.
Our conversation reviews “then versus now” for the loyalty industry and our own progress and milestones as some of its global voices.
As well as looking back on where we've come from, we chat through the new Wise Marketer Loyalty Research Group, the Women In Loyalty community, some ground-breaking research on "pay with points" research in the US market, along with a formal announcement for the CLMP Loyalty Academy training coming to Dubai in December 2021, including an exclusive discount code for "Let's Talk Loyalty" listeners!
Listen to the previous episode of Let's Talk Loyalty — #136: Return on Loyalty (Short Summary Show)
