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#384: Global Leaders Maintain Focus on Customers and Stakeholders

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By: Wise Marketer Staff |

Posted on May 25, 2023

Today’s episode of Let's Talk Loyalty features a discussion with ⁠Eliot Hamlisch⁠, the CMO of ⁠AMC Theatres⁠, the largest movie theater chain in the world.  AMC has long been a leader and innovator in its category, where it pioneered the multiplex cinema and now has over 10,000 screens across nearly 1,000 theatres in the US and Europe.

As CMO, Eliot oversees a range of important functions for the company, including its Stubs Insider, Premiere and A-List programs.  In the podcast, Eliot shares how the value of his experiences working with companies including American Express, Deloitte and Wyndham prepared him for the role at AMC, and of course, the common thread of strategically having a focus on the customer translates into innovation and delivering measurable value.  

You’ll also hear about how AMC also focuses on investors, and not just institutional ones but individual retail investors.  There’s a program for them too, called AMC Investor Connect.  

Learn how committed leadership and a big brand translate into opportunities to innovate, grow and deliver a great experience for customers and other stakeholders.

Paula Thomas

CEO & Founder

Let's Talk Loyalty

Let’s Talk Loyalty” is a powerful podcast created for loyalty marketing professionals worldwide.  

As the first independent podcast in the loyalty marketing industry, Paula Thomas created this show for loyalty industry professionals who create marketing programmes that drive customer loyalty.  

With the industry spending billions of dollars on customer loyalty, the show brings the global loyalty community together to continually learn from each other.  

“Let’s Talk Loyalty” consists of interviews with loyalty leaders around the world, and it is designed to educate and inspire busy loyalty professionals.  

Paula holds an MBA, she is a Certified Loyalty Marketing Professional (CLMP) and she is also a former Judge for the International Loyalty Awards.

Her nickname is the “Oprah of Loyalty”.