Cards & Payments

African Bank Partners With Loylogic and Pinnacle Rewards To Introduce a New, World-class Loyalty Program for Its Customers

Press Release covering Customer Loyalty and related news.
Image by Michael Bußmann from Pixabay

Loylogic, the global leader in loyalty and engagement solutions and the established loyalty marketing powerhouse, Pinnacle Rewards, have partnered with African Bank to introduce a new industry-leading loyalty program designed to improve the financial wellbeing of customers.

Available to all customers, the ‘Audacious Rewards’ program will offer rewards for positive financial behaviour and will allow members to earn and redeem loyalty points with an exciting network of partners. 

For Loylogic and Pinnacle Rewards, the partnership with African Bank marks the beginning of an ongoing mission to deliver impactful loyalty programs for leading organisations in the African continent.

London, 01.09.22 – African Bank is taking a definitive step towards improving the financial wellbeing of its customers with the introduction of a new, world class, loyalty program, called Audacious Rewards. The new program is being delivered with the support of Loylogic, the global leader in loyalty and engagement solutions, and Pinnacle Rewards, an established loyalty marketing powerhouse.

In contrast to other loyalty programs, which simply reward customers for transacting with one brand, the new African Bank loyalty program will create incentives for positive financial behaviour, such as customers improving their credit score. The custom-built program has been created to work for all African Bank customers and will allow members to earn and redeem loyalty points with an exciting network of partners – covering day-to-day purchases like groceries and mobile data/airtime, as well as exclusive aspirational rewards.

This initiative ties in with African Bank’s vision to build a bank for the people, by the people, serving the people, as defined by its audacious Excelerate25 strategy. Key to that vision is the ability to deliver sustainable, accessible, and inclusive financial services to all South Africans. To do that, African Bank has adopted an open architecture approach, partnering with organisations who can enhance its financial offerings to customers.

To create their new loyalty program, African Bank teamed up with Loylogic, the global leader in loyalty and engagement solutions, and Pinnacle Rewards, an established loyalty marketing powerhouse. Through its partners, African Bank will also be able to accurately measure the impact of Audacious Rewards on the business, bringing loyalty metrics to the boardroom.

“We believe that each and every customer is valuable,” said Darryl Adriaanzen, African Bank’s Group Executive: Operations.

“Loylogic and Pinnacle Rewards have succeeded in designing a program which meets the requirements of accessibility, inclusivity and measurability and we can’t wait for our customers to get access to all the benefits it will bring them. We see this as an integral part of our recently revealed transformation strategy Excelerate25, through which we aim to leverage our rich heritage, diversify our business and build a customer-centric, data-driven, scalable and digital-first business.”

Audacious Rewards is already available to African Bank customers with a transactional MyWORLD account. The full roll out, which will feature a more extensive rewards catalogue and incentives for positive financial behaviour, is scheduled to launch later this year. It is at this stage that Loylogic’s multi-award-winning e-commerce platform, Pointshub, will be seamlessly integrated to unlock an unmatched variety of opportunities for African Bank’s customers to spend loyalty points. Further plans for the bank to adopt Loylogic’s innovative earn and burn e-payment platform, Pointspay, and its new engagement solution are in place for 2023.

“We are proud to partner with African Bank and Pinnacle Rewards to create a first-of-its-kind loyalty program which has been designed with inclusivity at its heart, whilst at the same time driving financial wellbeing,” says Gabi Kool, Chief Commercial Officer at Loylogic. 

“We will use our sophisticated technology to incentivise and reward good money management, driving positive behaviours and supporting members through their journey to build a better life, whilst making the program part of memorable moments along the way. We’re at an exciting new frontier – the democratisation of loyalty.”

“Partnering with Loylogic has enabled us to combine our years of banking industry experience and substantial network of cultivated relationships with Loylogic’s cutting-edge loyalty technology to offer a program which delivers on African Bank’s vision for an inclusive rewards program,” says Terry Moodley, Executive Chairman of Pinnacle Rewards. “Over the coming months up to launch, Pinnacle Rewards will also play a crucial role in onboarding local merchants to provide relevant lifestyle and life-stage rewards, helping to uplift South African businesses, as well as the consumers African Bank serves.”  

For Loylogic and Pinnacle Rewards, the partnership with African Bank marks the beginning of an ongoing mission to deliver impactful loyalty programs for leading organisations in the African continent.

About African Bank 

African Bank Limited is a retail bank offering a range of financial products and services, serving both private and business customers. The bank is rated the overall leader in customer satisfaction in the banking industry, and has a countrywide branch distribution network and a full digital channel offering, as well as sales, collections and customer service contact centres. African Bank is a scalable, diversified, and sustainable business focused on its heritage journey of being a bank for the people, by the people, serving the people – with a clear vision and strategy, strong leadership, and an audacious drive to deliver on the promise of its founders. 

Visit African Bank on www.africanbank.co.za or like them on Facebook, Twitter and LinkedIn

About Loylogic  

Swiss-based Loylogic Holdings is a global innovator in points commerce. Through our Pointshub, Pointspay and Dezerved solutions, we empower loyalty programs with deep insights and maximized economics, and offer their members more choices to collect and redeem points online, in-app and in-store. Founded in 2005 and headquartered in Zurich, Loylogic operates across the globe as the trusted partner of the most visionary loyalty programs. 

For additional information, visit www.loylogic.com

About Pinnacle Rewards

Pinnacle Rewards is not just another loyalty program but an internationally accomplished partnership network using advanced technologies such as our ‘Digital Interactive Customer Engagement’ (DICE) platform. We merge global best practices with local synergies across Africa by unearthing new and exciting ways to actively and meaningfully engage a broad spectrum of program members. 

For additional information, visit https://pinnaclerewards.co.za

For more information: www.firstlightgroup.io

For further media queries, please contact:

Harri Thomas | FirstLight
+44-20-3617-7240 | Harri.Thomas@firstlightgroup.io

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