The cooperation between Comarch and Azerbaijan Airlines has reached new heights. Implementation in record-breaking time.
The Comarch Loyalty Management platform has been integrated into the Azal Miles loyalty program of Azerbaijan Airlines. This integration was completed in an impressive timeframe, only 5 months after the agreement was signed.
On August 12, Comarch Loyalty Management officially launched the Azal Miles program. This loyalty initiative of Azerbaijan Airlines is a unique frequent flyer program that rewards members with travel and status points earned by traveling with Azerbaijan's national carrier.
“We entrusted Comarch with an upgrade of our AZAL Miles loyalty program due to their vast experience in the airline industry. The implementation of Comarch Loyalty Management into our program was both swift and smooth, with Comarch delivering the solution within just five months of contract signing” says Araz Aliyev, Head of the Loyalty Department at Azerbaijan Airlines.
The program, which had been in operation for several years and had managed to attract around 20,000 members, needed to be upgraded in terms of modules such as Business Administration, Contact Center and Data Hub. In order to expand and modernize the Azal Miles initiative, Azerbaijan Airlines selected Comarch as its new loyalty software provider. With Comarch's extensive portfolio in the travel industry, including work with JetBlue Airways and Heathrow Airport, Azerbaijan Airlines was confident that the project would be a success.
"This accomplishment is a testament to the collective efforts, dedication, and professionalism of everyone involved. I am truly grateful for the commitment and expertise that each partner, particularly Comarch, brought to this challenging project. Launching a program of this scope took not only hard work but also careful coordination, shared goals, and continuous support. Thanks to the remarkable teamwork, we’ve achieved something meaningful together” notes Mirjafar Jafarov, Advisor to the President at Azerbaijan Airlines.
“It’s always a pleasure to see our products chosen by worldwide pioneers like Azerbaijan Airlines. We’re very proud of the collaboration and hope to see our joint successes blossom in the future” adds Iana Filinova, Key Account Manager at Comarch.