Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced the availability of Premium Support and Expert Services, two new offerings designed to help Cyara customers reap more value from Cyara’s Automated CX Assurance Platform. The new offerings, which are available now, are part of an ongoing initiative by Cyara to ensure customer success, and assist them on their DevOps, Agile and Automation journeys.
“We know that digital transformation, and the automation that is essential to making it successful, requires organizational and process change, which can be hard to navigate. We recognized a need for additional services to help our customers throughout their digital transformation journey,” said Dennis Reno, SVP of Customer Experience at Cyara. “Cyara’s team has been automating contact center testing for over 14 years and collectively possesses unmatched expertise in the industry. We are constantly looking for new ways to bring that expertise to our customers to ensure their success.”
All Cyara customers receive complimentary Standard Support as soon as they become a Cyara customer. Standard support includes assistance from a Cyara Customer Success Manager, technical guidance and 24/7 access to Cyara’s Knowledge Center which includes guides and self-service content. Cyara Customer Success Managers are assigned to customers to ensure they are maximizing their value through the Cyara Platform. The new Premium Support and Expert Services were created to supplement the standard technical and business support received by Cyara’s network of healthcare, financial services, retail, hospitality and travel companies around the globe. The new service offerings provide elevated and expanded technical support, and deep expertise in test automation transformation.
Expert Services provides Cyara customers with hands-on guidance and in-depth views of their strengths, weaknesses, threats and opportunities regarding customer journeys and experiences. These insights help customers identify areas where there is room for improvement and execute transformational strategies to upskill their in-house resources. Cyara customers can tailor their Expert Services package to scale and match their organization’s needs throughout their digitalization and automation journeys. Expert Services include:
• Assessment of test automation readiness,
• Identification of test automation gaps in processes that are impeding efficiency and performance within IT operations and Development environments, and
• Direction on how to improve against key performance indicators.
Premium Support is geared towards providing a deeper level of world-class technical support for Cyara customers. As a level beyond Cyara’s robust Standard Support package, which is included with all Cyara subscriptions, Premium Support provides customers with expedited technical assistance.
Premium Support will provide Cyara customers with 4X faster response times and more direct channels to communicate with Support teams to resolve any issues that may arise.