Delta's automated check-ins up 230% in a quarter
Customer check-ins through Delta Air Lines' web site and self-service airport kiosks increased 230% in the second quarter over the first quarter 2002, showing the increasing popularity of technology-powered services that speed up and simplify air travel.
The airline also reports that online ticket sales (booked via its web site) grew by 30% in the second quarter 2002, over the same quarter 2001. Steve Scheper, Delta's managing director of e-business, explained that leveraging technology to deliver a better travel experience for its customers is at the heart of the airline's business strategy.
Passengers flying with Delta have a range of check-in options, including web site check-ins and self-service airport kiosks. During the second quarter 2002, some 249 kiosks have been added to the network throughout 47 new cities, bringing the airline's total number of kiosks to more than 380 in 79 cities in the US.
Improved services More functionality has also been added to provide e-ticketed domestic customers with the ability to check in their baggage, standby for an earlier flight, and to access the kiosks with a credit card (for identification purposes) in addition to their Delta SkyMiles card. Online award redemption capabilities on the airline's web site have been expanded to enable SkyMiles members to book award travel online between Puerto Rico, the US Virgin Islands, and the continental United States.
Online options The web site, www.delta.com, offers booking and air travel management services, and travel information. Customers can also choose or change seating assignments, view estimated airport waiting times, and sign up to receive flight status notifications via email or a mobile device. SkyMiles members can also check in, print boarding passes, manage their account and redeem frequent flier miles.