There is a semi-famous quote that goes something like this, "Life moves pretty fast. If you don't stop and look around once in a while, you could miss it". And that's certainly true in the world of loyalty - more specifically in the world of loyalty technology.
Tamara Oliverio is Senior Director of Loyalty at Epsilon and has a lot to say about the machinery that is powering today's hyper-personalization. She also has a unique perspective on where AI will be taking us in the very near future.