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Forrester's US 2017 Customer Experience Index Reveals Complete Rankings of 14 Online Retail Brands

CAMBRIDGE, Mass., Nov. 15, 2017 /PRNewswire/ -- While customer experience (CX) quality did not improve in the retail industry this year, Forrester's US 2017 Customer Experience Index (CX Index™) reveals that competition was tight for digital-only retailers. According to new data released today, the top three online retailers were ranked within fractions of a point of each other.