The retail industry has traditionally been characterized by low margins, high fixed costs, and ever-looming price wars. Digital technology has contributed to these challenges by providing emerging businesses online tools to compete at lower price points. As a result, many retailers have adopted loyalty programs to offer value to customers and reduce store switching. However not all loyalty programs are created equally, and evolving consumer expectations require innovative approaches to building loyalty. In order to provide guidance to our retail and agency partners, we present our 2018 guide to retail loyalty.
What you'll learn:
- How to bridge digital with the in-store experience
- How to leverage partnerships to make loyalty more insightful and rewarding
- Why exploiting gamification can make the loyalty experience more interactive
- Key considerations and best practices
This white paper is presented, and sponsored by Snipp Interactive.