Let's Talk Loyalty Podcast

#91: British Airways – Summary of Insights from Loyalty Manager Niall Rooney

Paula Thomas is the host of Let's Talk Loyalty podcast.

This episode summarizes my interview with Niall Rooney, Loyalty Manager for British Airways Executive Club, in which we discussed emerging trends in airline loyalty, including the importance of “simplicity”, as well as how customers are demanding more ways to earn Avios points as well as more ways to burn them! 

From increasing their partner credit card spend, to doing their online shopping on the Avios eStore, it was really interesting to hear that British Airways had recently increased their reward seat availability, and had begun allowing members to use their Avios on board to buy food and drink as well as to pay for seating and baggage.

Listen to this short summary to learn more about driving loyalty at British Airways and if you want to listen to the full interview, check out episode #14!

Listen to last week’s episode – #90: Subscription Innovation Driving Restaurant Loyalty in South Africa

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