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Loyalty Juggernaut Receives US Patent for Enabling Individualized Experiences at Scale

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By: Wise Marketer Staff |

Posted on May 21, 2024

Patent Award Adds to Growing IP Portfolio and Reinforces Commitment to Innovation

Chicago, IL, CRMC Show - Loyalty Juggernaut, Inc. (LJI), the Loyalty Industry’s first cloud-native technology platform for Loyalty Programs, Loyalty Ecosystems, and Digital Marketing, today announced at the Customer Relationship Management Conference (CRMC) that the United States Patent and Trademark Office has awarded a patent (#11978082) for LJI’s groundbreaking use of AI. This patented technology enables brands to deliver individualized offers to program members at scale.

“This transformative feature allows a single loyalty campaign to be personalized and tailored across an entire member base, effortlessly achieving what we call 'mass individualization,' which is the stated mission and #1 priority of loyalty programs globally,” said Shyam Shah, CEO and Co-Founder of Loyalty Juggernaut. “This patent marks a significant milestone for us and reinforces our vision of how loyalty programs engage customers by delivering experiences that are 1:1 personalized.”

This marks the 3rd patent for Loyalty Juggernaut, making their GRAVTY® the only loyalty platform holding 3 USPTO patents for three essential capabilities required to future-proof today’s loyalty programs and ecosystems. The other two patents are:

  1. GRAVTY Visual Rules (GVR): The only patented “no-code" rules engine of the loyalty technology industry to empower loyalty professionals, combining extreme sophistication with extraordinary simplicity (watch GVR in action here). 
  2. Multi-dimensional Behavior (1st party data) Tracking: This feature is particularly significant in today’s age of cookie-less consumers, as the reliance on high-quality first-party data grows in driving individualized customer experiences and maximizing the effectiveness of digital marketing and data initiatives.

"Loyalty marketers are always looking for ways to engage customers 1:1 at scale. This innovation is ground-breaking in its use of AI to drive mass personalization, the holy grail of loyalty programs," said Bill Hannifin, Chief Executive Officer, Wise Marketer Group.

Media Contact: media@lji.io

About Loyalty Juggernaut

Headquartered in Silicon Valley, Loyalty Juggernaut, Inc. (LJI) is the next-gen customer engagement and loyalty solutions enterprise helping brands transform their loyalty programs into data-led businesses to maximize customer value and compete at scale. LJI’s GRAVTY® platform powers over 40 loyalty ecosystems globally, involving 4,000+ participating brands across 12 industries. Customers include Majid Al Futtaim, Liverpool, Global Hotel Alliance, Deutsche Telekom, Viva Aerobus.

#loyaltymarketing #loyaltyprograms #customerengagement #CX #individualization #personalization

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