Here’s what we’re following in loyalty news: Daily's upgrades its loyalty program with the capabilities of the Paytronix platform, FIS and PayPal extend partnership enabling millions to utilize PayPal's Pay with Rewards Program, Voice technology could become the next 'big thing' in loyalty, Chevron and Texaco apps now accept Venmo, Virginia DMV announced it will accept mobile payments at all 75 locations, Greyhound utilizing advanced learning tools to combat loyalty fraud, Mother and son arrested for fraudulent hotel bookings in loyalty scheme, Biggest US mall owner aims to rescue Forever 21 and acquire rival mall owner, and Norwegian Airlines introduces a rewards credit card for US frequent flyers.
LOYALTY PROGRAM NEWS:
Daily’s Upgrades Loyalty Program
Quotable: “Daily’s new program is the first step in a broader plan to enhance the customer experience through updated technology. The Paytronix platform replaces an older RFID and fob-based system currently in place. The new program enables the Daily’s marketing team to create customized offers for its customers and features both a mobile app and integration with the NCR Radiant RPOS system.”
PayPal’s Pay with Rewards Program Just Got Much Bigger
Quotable: “Beginning in the second half of 2020, cardholders of thousands of financial institutions participating in FIS’ Premium Payback loyalty network will be able to use their eligible card loyalty points to pay for eligible online purchases at millions of PayPal merchants globally.”
Voice Tech Could Transform Loyalty Programs. Here’s How
Quotable: “Investment in rewards programs is growing. US consumers hold more than 3 billion memberships across loyalty programs. Although the industry already underwent major change over the past decade—when paper punch cards were replaced by mobile wallets—some experts believe that the rise in voice technology could lead to the next major renaissance.”
PAYMENTS NEWS:
Chevron and Texaco App Now Accepts Venmo
Quotable: “Venmo is a social payments service used by 40 million people in the U.S. to make and share payments with friends, family and select businesses. Building on the recent collaboration between PayPal and Chevron, this new integration with Venmo provides users the ability to share or split purchases.”
Virginia DMV Now Accepts Google, Samsung, and Apple Pay
Quotable: “The Department has announced that it will now accept Apple Pay, Google Pay and Samsung Pay at all of its 75 locations across the state ... The decision reflects the state’s ongoing efforts to keep up with the latest technology and provide customers with more modern payment options. “Like our customers, I enjoy the ease and convenience of mobile pay at retail outlets,” said DMV Commissioner Richard Holcomb.”
Loyalty Fraud News:
How Greyhound Protects Against Fraud
Quotable: “Bad actors are increasingly targeting transit companies’ loyalty programs and relying on stolen payment credentials, but tighter online authentication measures and artificial intelligence (AI)-powered solutions can put the brakes on that fraud. In the new Merchant Fraud Decisioning Playbook, Greyhound Lines Vice President of Strategy, Marketing and Customer Engagement Todd Koch explains how advanced learning tools are helping the 106-year-old bus company overhaul its security as it expands its purchasing channels.”
Mother and Son Arrested in Japan For Loyalty Fraud
Quotable: “A mother and son have been arrested in Japan after allegedly cancelling more than 3,000 hotel bookings in a scam to earn reward points, police said today. The pair are accused of making sham reservations at a series of hotels, scooping the loyalty points before they called off the bookings. The ruse earned them £17,000 worth of points, it is believed. ”
RETAIL NEWS:
The biggest US mall owner is doubling down on retail even as the industry struggles
Quotable: “The biggest mall owner in the U.S. is close to wrapping up an $81 million deal to rescue teen apparel retailer Forever 21 out of bankruptcy court, the same week it announced its plans to acquire rival mall owner Taubman in a deal valued at $3.6 billion ... The news comes as America’s mall owners are faced with some of the most pressure they have ever seen, with retail store closures mounting and bankruptcies rising as more consumers shop online from their couches.”
AIRLINE NEWS:
Norwegian Airlines Launches Credit Card For U.S. Customers
Quotable: “Norwegian Airlines has made a splash in the U.S. market with its low fares on long-haul flights to Europe, Asia and the Middle East. Now that the airline is shifting its focus from growth to profitability, it’s venturing into a new realm of the airline game: introducing a rewards credit card for frequent flyers.”
The Loyalty Newswire is compiled and edited by the staff at The Wise Marketer.
