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Loyalty Summit CXM Executive Interview – Tommy Danielsen

The founder’s story behind Loyalty Summit CXM

The Loyalty Summit CXM is taking place Feb 5-6, 2025 at the Beverly Hilton, Los Angeles. A significant set of customer-focused leaders will join in the same room for two days - Presidents, CMOs and other C-level executives and more from leading global brands – to tackle this year’s theme “Innovating Loyalty:  It’s About Time.”

The event is operated by FT Events, an organization founded by Tommy Danielsen, veteran conference organizer and a recognized figure in the customer loyalty industry.

Bill Hanifin talked with Tommy about plans for the event, the state of the customer loyalty industry (and the conferences that bring it together) and an opportunity for everyone supporting this great event to raise support for those in Los Angeles impacted by the fires.

The event is taking place in Los Angeles, an area ravaged by fire over the past several weeks. With the area resulting to normal, what should people know about attending the event and what could our business do to help the “Angelenos” impacted by the fires?

You can still register here.

Time Stamps:

2:00 – The Founder’s story. Tommy’s background and his journey as a Frequent Flyer “OG.”

5:10 – What you will hear at the Loyalty Summit CXM

6:04 – The Purpose of Loyalty Summit CXM

8:33 – Who benefits most from attending Loyalty Summit CXM?

10:10 – The Networking Opportunity

14:00 – How YOU and Loyalty Summit CXM can help the Los Angeles fire victims.

18:00 – Wrapping up – How you can still participate.