New government CRM suite from Motorola and Azteca
A new combined suite of e-Government CRM and 'citizen service' tools has been unveiled by Motorola and Azteca Systems, following their agreement to deliver combined information management solutions for city and county governments.
The agreement combines Motorola's customer service request (CSR) and customer relationship management (CRM) systems, and its 3-1-1 application for local government, with Azteca's local government maintenance management system, Cityworks.
Under the new agreement, Motorola will market, implement and support Cityworks to city, county, state, provincial, and federal entities in the United States and Canada.
Main features Azteca's Cityworks suite addresses infrastructure asset management, including: asset inventory, work order management, analysis and reporting, time tracking, activity-based accounting, and warehouse management.
Motorola's CSR system creates a single point of contact for citizens to request government services and information, automatically routing service requests to the proper department, and tracking those requests until they are resolved.
Steve Reed, Motorola's director of public service solutions, said: "Both companies' products are aimed at getting a good ROI on local government business processes, and the synergies across the two products present even more value to cities and counties alike."