Self-service kiosks speed up Boston airport check-ins

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By: Wise Marketer Staff |

Posted on May 16, 2002

Self-service kiosks speed up Boston airport check-ins

New self-service kiosks are making check-ins quicker than ever for passengers flying with Delta Air Lines from Boston's Logan International Airport in the US. And SkyMiles members can earn a bonus 1,000 frequent flyer miles for using the kiosk during May 2002.

Delta is expediting the check-in process by installing twelve self-service kiosks at the Logan International Airport in Boston. With immediate effect, e-ticketed customers travelling through Boston can use the kiosks to check in, check baggage, print boarding cards, select or change their seating, ask to standby for upgrades, change flights, and initiate multi-party check-ins. Delta is also offering its SkyMiles members a one-time bonus of 1,000 miles if they use the new kiosks any time during May 2002.

The kiosks, mainly located in Terminal C, were introduced on May 3rd and have so far attracted over a thousand customers a day. There are also three kiosks in the airport's Terminal B, at the Delta Shuttle counter. Throughout Delta's domestic system, more than 850,000 customers have used kiosks during 2002. "Kiosk usage is rising dramatically this year as we're offering this convenient check-in technology to customers in more cities," said John Selvaggio, senior vice president of Delta Airport Customer Service.

Any e-ticketed Delta customer travelling on the airline's US route system (including all 50 states, San Juan and St. Thomas) is eligible to use the kiosks. Enhancements were developed through Delta's strategic alliance with Kinetics Inc, creators of TouchPort self-service check-in terminals for the airline and travel industries.

Kiosk expansion Delta will be installing another 300 kiosks in 80 cities throughout its US domestic system this year, more than tripling the number of kiosks available to its customers by the end of 2002. Delta expects to become an industry leader in kiosk check-in technology as a result, with its customers benefiting from:·  Broader reach and improved functionality·  Quicker transaction times: less than one minute, on average·  Dedicated customer service agents·  Kiosks in more than fifty airports nationwide

The check-in kiosks are part of an array of technology provided by Delta to make travel easier for its customers: Delta also offers its customers virtual check-ins and flight status information through toll-free telephone numbers, wireless Palm-Powered handhelds, web-enabled 'phones and through its web site.

For more information: ·  Visit for Delta Air Lines·  Visit for Kinetics, Inc.