US-Based and Denmark-Based Customer Service Platforms Join Forces to Enable European Brands to Better Understand and Deliver What Customers Want
96% of Customers Say the Quality of a Company’s Service Determines Their Brand Loyalty
Venice, CA/Copenhagen, DK – January 10, 2022 – Thankful, the AI platform powering the customer service revolution has expanded into the European market by signing a new partnership with Dixa, the Danish customer service platform that anticipates customers’ needs and empowers brands to meet them, it was announced today by Ted Mico, Thankful CEO and Co-founder.
Leveraging Thankful’s AI Agent within Dixa enables brands to scale for growth, seasonal rushes, and daily fluctuation while continuing to deliver high-quality support.
With best-in-class natural language processing, Thankful fully understands what customers want and delivers personalized service interactions customers demand. Capable of detecting sentiment while never forgetting a customer and their history with a brand, Thankful creates individual service experiences that strengthen the brand-customer relationship.
Fully resolving large volumes of tickets, Thankful’s AI Agent reduces agents’ workload and frees them from repetitive, transactional tasks. Agents are also able to provide quicker and more efficient service with Thankful’s Agent Assist which collates all relevant information, suggests next responses, and delivers AI intuition directly to agents within Dixa.
"Dixa is excited to partner with AI platform, Thankful. We are seeing a growing trend of customers looking for AI automation and assistance, allowing human agents to focus on more complex high-value conversations with customers. Thankful's technology allows for that opportunity to take place at scale,” said Maurits Pieper, Dixa Partnerships Manager.
“This partnership with Dixa is an exciting next step for us as it not only allows us entry into the highly desirable European market, but Dixa’s products are best-in-class and our shared ethos will help us get exceptional customer service closer to becoming the norm,” said Mico.
Customer service plays a bigger role in business success than ever before. In fact, 96% of customers say the quality of a company’s service is what determines their brand loyalty. With customer expectations on the rise, meeting those standards for high-quality support is a challenge. But with the right tech stack, a company’s support team can be equipped to deliver service that satisfies customers’ needs and builds loyalty.
Thankful has been at the forefront of the Customer Service industry, seeing 400% year-over-year growth since launch in 2018 and trusted by brands who lead the world in customer experience, such as Crate & Barrel, FabFitFun, MeUndies, Morphe, and Bombas. Since Thankful’s breakthrough technology understands what customers want and delivers the answers customers need.
Thankful is an artificial intelligence customer service software solution. Like a human agent, Thankful’s AI routes, assists, translates, and fully resolves large volumes of customer queries across all written channels - ensuring each customer receives the quick, personalized, and accurate support they need. Founded in 2018, Thankful is a privately held company headquartered in Venice, California.