Web-enabled kiosk serves customers and staff

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By: Wise Marketer Staff |

Posted on February 6, 2004

Web-enabled kiosk serves customers and staff

A new web-enabled micro-kiosk designed to help retailers reduce store operation costs and increase customer satisfaction by giving employees real-time access to information has been unveiled by real-time data management firm, Symbol Technologies Inc.

The new MK 1100 Micro Kiosk is an interactive, self-service kiosk that can handle both customer and employee applications, and can be used to drive incremental sales at the retail point of decision. Consumers can verify product pricing, view digital advertising and promotions, automate orders, locate products, and access loyalty programme information.

Likewise, retailers can also use the kiosk to deploy store operation applications that increase staff productivity. Employees have in-aisle access to product data and can enter over-stock or under stock alerts, obtain SKU details, clock-in and clock-out, and view work schedules.

"The MK 1100 integrates into the store network and gives retailers the flexibility to appropriately scale kiosk applications and improve store performance," said Scott Allan, vice president and general manager for the Symbol payment and kiosk business unit.

Technical detail The kiosk comes with a software development kit (SDK) that allows the retailer's IT department to create applications based on the Microsoft Windows CE.NET 4.1 operating system. The MK 1100 supports many programming languages, including C, C++, C#, Visual Basic.NET, and Browser.

In terms of hardware, it has a 5.7-inch (diagonally) colour display with optional touch screen capability, and connects to store networks through either Ethernet or Wi-Fi communications. It also supports Symbol AirBEAM Smart to wirelessly refresh software running on the device. The system also supports simple network management protocol (SNMP) so it can be centrally monitored as a client on the network.

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