How can brands create lasting relationships with their customers when they can't interact face to face? How do you build loyalty in an increasingly contactless world? Join Tamara Oliverio, CLMP, Sr. Director of Loyalty at Epsilon, for this webinar where she’ll talk about these questions and more:
- What is Contactless Loyalty?
- Why is it important now?
- What contactless experiences are prevalent today?
- What brands are doing it well?
- How can brands get started?
You’ll walk away with actionable insights for improving customer experiences and fostering loyalty for your brand.
Fill out the form below to watch the webinar and if you want to dive into a 4-part series on contactless loyalty by Epsilon, start here. The first part begins with 4 tips for retailers to create contactless loyalty; the next article details how to build a foundation of trust in financial services; the third article describes the next destination for travel loyalty: contactless loyalty; and to close out the series, the fourth article dives into gaining guest affinity in restaurant and dining by executing engaging contactless experiences. We guarantee you'll be on your way to being a contactless loyalty guru after watching this webinar and reading the articles. Enjoy!
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Tamara Oliverio is a senior director of loyalty and CX and is part of Epsilon’s CRM/Loyalty Strategic Insights Consulting practice. She has 20 years of loyalty, CRM and communications experience as both the client and consultant. Tamara joined Epsilon in 2016 to lead loyalty design efforts for General Motors’ new enterprise-wide My Rewards program and now works with a variety of brands across various industries to design, evolve, optimize and manage their customer loyalty strategies.
This webinar was hosted by The Wise Marketer and took place during Epsilon's Loyalty Week on September 30th, 2020.