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#501: MGM Resorts International - Leveraging Loyalty to Win Hearts and Minds

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By: Wise Marketer Staff |

Posted on February 22, 2024

Today's episode is available as a podcast on "⁠Let's Talk Loyalty⁠" and in video format on ⁠www.Loyalty.TV⁠.

This episode features another iconic brand - ⁠MGM Resorts⁠

Driving customer loyalty in the competitive entertainment industry is fascinating, and today you’ll hear the story of how MGM Resorts recently relaunched, re-branded and re-positioned their original loyalty program in order to meet the dramatically changing profile of visitors to Las Vegas. 

Today's guests are ⁠Anil Mansukhani⁠, Vice President Loyalty Marketing and ⁠Beck Sundquist⁠, the Vice President of Product Management at MGM Resorts International.

Enjoy the show!

Paula Thomas

CEO & Founder

Let's Talk Loyalty

Let’s Talk Loyalty” is a powerful podcast created for loyalty marketing professionals worldwide.  

As the first independent podcast in the loyalty marketing industry, Paula Thomas created this show for loyalty industry professionals who create marketing programmes that drive customer loyalty.  

With the industry spending billions of dollars on customer loyalty, the show brings the global loyalty community together to continually learn from each other.  

“Let’s Talk Loyalty” consists of interviews with loyalty leaders around the world, and it is designed to educate and inspire busy loyalty professionals.  

Paula holds an MBA, she is a Certified Loyalty Marketing Professional (CLMP) and she is also a former Judge for the International Loyalty Awards.

Her nickname is the “Oprah of Loyalty”.