Hotel Loyalty programs aren’t producing the benefits that hotel brands have expected. Hoteliers provide discounts on rooms to loyalty customer members with...
In 2015, Wyndham took a bold stance on loyalty within the travel and hospitality industry when they rejuvenated their award-winning Wyndham Rewards...
In loyalty news this week, hospitality takes the major headlines with two different (but very interesting) sets of customer behavior research, and...
It seems like there is a lot of punditry going on in loyalty news this week. Yes, of course we have a...
One of the best aspects of being in this kind of media job is the opportunity we get to converse with some...
This week – further proof that the future belongs to AI, cannabis loyalty is on fire (note: I didn’t say its smokin’),...
On September 20, 2018, I will have the privilege to chair the 2018 Loyalty Summit, a new travel loyalty marketing conference taking...
Once a poetic way to describe an experienced person, AccorHotels is reading the map of the world in consumers’ faces to direct...
Photo by JC Gellidon A familiar face is a great way of building a strong brand in the hospitality industry. Of course, this...
Photo by Alfons Morales We just kicked off this month’s theme and it already starting to sound like an echo chamber here. I...