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Omni Hotels and Resorts - Loyalty Insights from a Luxury Brand

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By: Wise Marketer Staff |

Posted on January 25, 2024

Today’s episode is available in audio format on ⁠Let's Talk Loyalty.com⁠ and on ⁠www.Loyalty TV⁠.

Today, Paula is meeting ⁠Josh Belkin⁠, Vice President, Loyalty and Customer Engagement at ⁠Omni Hotels & Resorts⁠.

This hotel brand operates more than 50 luxury hotels and resorts in leading business gateways and leisure destinations across North America, including exceptional golf and spa retreats, as well as some dynamic business settings.

In this episode, Josh shares details of the evolution and recent re-launch of Omni's “⁠Select Guest⁠” loyalty program and some of the major changes they’ve implemented and why.

Paula Thomas

CEO & Founder

Let's Talk Loyalty

Let’s Talk Loyalty” is a powerful podcast created for loyalty marketing professionals worldwide.  

As the first independent podcast in the loyalty marketing industry, Paula Thomas created this show for loyalty industry professionals who create marketing programmes that drive customer loyalty.  

With the industry spending billions of dollars on customer loyalty, the show brings the global loyalty community together to continually learn from each other.  

“Let’s Talk Loyalty” consists of interviews with loyalty leaders around the world, and it is designed to educate and inspire busy loyalty professionals.  

Paula holds an MBA, she is a Certified Loyalty Marketing Professional (CLMP) and she is also a former Judge for the International Loyalty Awards.

Her nickname is the “Oprah of Loyalty”.