While much marketing news these days focuses on the plight of retailers hoping to reinvent themselves in the digital age, it isn’t...
Nine years after the onset of the Great Recession in 2008, the U.S. economy appears to be chugging along: we’re near full...
The one thing you can say about the Canadian loyalty industry is that it’s never boring. Disastrous policy changes, PR snafus, legislative...
About a decade ago, consumer banks experimented with a loyalty strategy called “relationship banking,” built around the concept that banks should reward...
Retailers and department stores are increasingly pushing shoppers to sign up for retail store cards at checkout. These cards not only increase...