The Wise Marketer – Featured News on Customer Loyalty and Reward Programs
Customer Experience
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2.1K1Robots are Taking Over at Kroger, Walmart & Whole Foods. What Could Possibly Go Wrong?
Robots don’t need food, but they do need a recipe for success. This is especially the case when they’re added to the...
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Australian Companies are Missing Out on the Latest CX Innovations
BEYONDE MEDIA RELEASE A new Australian start-up has launched to help Australian companies navigate the CX technology explosion. Beyonde, a company by...
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4.2KConsumer Banking: Money Can’t Buy Loyalty
A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or...
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2.6K2In-Car Payments: Traffic Safety Nightmare or the #BESTTHINGEVER?
There isn’t a person who works in the loyalty space who wouldn’t agree that the advent of mobile payments has universally revolutionized...
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2.7KSuccessful DTC Retailers Build Community to Create Customer Loyalty
Direct to Consumer retailers are putting a crunch on traditional (brick and mortar) retailers. But in contrast to the biggest DTC retailer...
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2.8KShoppable Video Streaming is About to Change Everything
Forget the wallet and coupons. Shopping in 2019 is more likely to involve two other essentials: a digital device and a bowl...
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2.3K13 Surprising Brand Loyalty Statistics
43% of customers are spending more money at brands they’re loyal to; brands that don’t put their returning customers first are losing...
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2.0KThe Power of Strategic Customer Education
As a concept, customer education has been growing in popularity for several years. Why? Because of its capabilities provide an interactive and...
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3.3KLoyalty Newswire – April 1, 2019
Customer Experience seems to be dominating loyalty conversations of late. Virtual reality is now a loyalty reality. Our friends in the UK...
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2.7KIkea and Rent The Runway are Changing the Purchase / Ownership Paradigm
Welcome to retail 2019, when no sale is ever final. From monthly rentals to circular product swapping, more retailers are catering to...
