The Wise Marketer – Featured News on Customer Loyalty and Reward Programs

Customer Experience

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CDS Acquires SimpleUsability to Bolster UX Strategy

SimpleUsability, a Yorkshire-headquartered behavioural research company which helps brands to understand the needs of their customers, has been acquired by CDS for...
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A Third of British Consumers Said They Will Never Spend Again With Businesses Which Provided Bad Customer Service During Lockdown

British businesses set to lose more than £2.5 billion due to bad customer service during lockdown Businesses delivering best customer service look...
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Goodwill is running out for retail during COVID-19, says new research

Allowances made for shortcomings in customer service during COVID-19 times are wearing thin London, UK; San Francisco, USA. 29th September, 2020: More...
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Forrester’s New Touchless Customer Experience Solution Tracks Real-Time Consumer Feedback During Pandemic

With FeedbackNow, leading brands gain critical in-the-moment consumer feedback safely to manage customer sentiment CAMBRIDGE, Mass., Sept. 30, 2020 / – Forrester (Nasdaq: FORR) today unveiled the...
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5 Experiences That Define Strong Customer Service

Customer expectations are actions and types of behavior that people anticipate when dealing with a business. What do customers want from customer...
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Retailers Switch to Global SaaS Platform Sorted as COVID-19 Deliveries Soar by 1700%

Mindful Chef and Mountain Warehouse among new customers to upgrade delivery software to meet customer demands Sorted completes successful sale of MyParcelDelivery.com...
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New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding

Sabio Group has today unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period...
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[Webinar] Serving Up New Experiences and Engagement in a New Normal

Thanks to all who participated and attended in our recent webinar titled Serving Up New Experiences and Engagement in a New Normal....
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SANDSIV Announces Customer Intelligence Application, VOC CI

AI-powered add-on integrates BI with industry’s most advanced CXM platform ZURICH, 04.06.2020 – For years, SANDSIV’s pioneering sandsiv+ customer experience management (CXM) platform...
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AT&T Selects Salesforce to Accelerate its Customer Experience Vision

[Editor’s Note: AT&T and Salesforce have signed a multiyear agreement to deliver a new connected experience for AT&T customers. They’ve selected Salesforce...

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