Customer Experience Archives - The Wise Marketer - Featured News on Customer Loyalty and Reward Programs

Cyara debuts extended Support and QA Testing services, geared toward improving automated CX assurance, agile and DevOps initiatives

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced the availability of Premium Support and Expert Services, two...

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Uber Partners with Bond Brand Loyalty to Bring Last-Mile On-demand Delivery ahead of Holiday Rush

Uber Canada launches Direct, an unmatched real-time delivery solution that reduces fulfillment to hours vs. days Toronto and New York, Nov 24,...

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Reinventing Your Customer Experience is Key to Remaining Profitable During Covid-19

Did you realize that over 84% of the companies who try to actively improve their customer experience see an increase in revenue?...

In 2020, and beyond too, AI is going to have a prominent influence on customer service and experience.

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AI Trends That Will Sketch New Customer Experiences in 2020

There is not a single industry where artificial intelligence hasn’t created a new trail. And customer experience, which is established to be...

What will be the long term effects of Covid-19 on the restaurant and food service industry?

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5 Long-Term Effects of COVID-19 on the Restaurant Industry

The Coronavirus pandemic has affected all major industries, but perhaps none has been more affected than the restaurant and food service industry....

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CDS Acquires SimpleUsability to Bolster UX Strategy

SimpleUsability, a Yorkshire-headquartered behavioural research company which helps brands to understand the needs of their customers, has been acquired by CDS for...

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A Third of British Consumers Said They Will Never Spend Again With Businesses Which Provided Bad Customer Service During Lockdown

British businesses set to lose more than £2.5 billion due to bad customer service during lockdown Businesses delivering best customer service look...

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Goodwill is running out for retail during COVID-19, says new research

Allowances made for shortcomings in customer service during COVID-19 times are wearing thin London, UK; San Francisco, USA. 29th September, 2020: More...

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Forrester’s New Touchless Customer Experience Solution Tracks Real-Time Consumer Feedback During Pandemic

With FeedbackNow, leading brands gain critical in-the-moment consumer feedback safely to manage customer sentiment CAMBRIDGE, Mass., Sept. 30, 2020 / – Forrester (Nasdaq: FORR) today unveiled the...