The Wise Marketer – Featured News on Customer Loyalty and Reward Programs
Customer Experience
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84SANDSIV Announces Customer Intelligence Application, VOC CI
AI-powered add-on integrates BI with industry’s most advanced CXM platform ZURICH, 04.06.2020 – For years, SANDSIV’s pioneering sandsiv+ customer experience management (CXM) platform...
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AT&T Selects Salesforce to Accelerate its Customer Experience Vision
[Editor’s Note: AT&T and Salesforce have signed a multiyear agreement to deliver a new connected experience for AT&T customers. They’ve selected Salesforce...
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167UK consumers say current online experience from brands will change future spending post-lockdown
50% will spend less or switch from brands that have not met their needs during pandemic, Kameleoon research finds 13 May 2020:...
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178Loyalty Management Tales of Woe During COVID-19
Everything we learn through our training and experience is put to the test during a time of crisis as loyalty program management...
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369Casual Dining, Serious Trends – What’s New in 2020
“Love makes the world go ‘round”. Ever heard that one before? It certainly touches on a noble notion, and it has a...
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5068 Ways Employee Happiness Can Impact Your Customer’s Experience
[Editor’s Note: This is an informative — and refreshing — article that discusses how focusing on leadership to create an environment that...
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840How to Create a Customer Experience Technology Stack in the Age of the Fourth Industrial Revolution
Assembling a technology stack to successfully compete in a digital world requires new thinking. There’s a very clear trend of enterprises adopting...
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532Delighted by Accessorize, A Truly Personal Loyalty Experience
It was a cold Autumn day at, as usual, an entirely overcrowded Waterloo station, deep in the heart of London, and deep...
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638How Retailers Fail to Tap into a 360 Billion Dollar Market
In 2017, Colloquy estimated that there were $360 Billion dollars’ worth of points sleeping in member accounts worldwide, with a further $117...
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742Aimia Inspires Customer Loyalty by Delivering Personalized Experiences with H2O.ai
Artificial Intelligence and Machine Learning with H2O.ai Delivers Faster, More Predictive Results, Identifying Millions of Dollars in Opportunities for Brands Mountain View,...
