Customer Experience Archives - The Wise Marketer - Featured News on Customer Loyalty and Reward Programs

Have you ever wondered what customers are expecting from customer service?

5 Experiences That Define Strong Customer Service

Customer expectations are actions and types of behavior that people anticipate when dealing with a business. What do customers want from customer...

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Retailers Switch to Global SaaS Platform Sorted as COVID-19 Deliveries Soar by 1700%

Mindful Chef and Mountain Warehouse among new customers to upgrade delivery software to meet customer demands Sorted completes successful sale of MyParcelDelivery.com...

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New report reveals how COVID-19 transformed consumer behaviour and how CX teams are responding

Sabio Group has today unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period...

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[Webinar] Serving Up New Experiences and Engagement in a New Normal

Thanks to all who participated and attended in our recent webinar titled Serving Up New Experiences and Engagement in a New Normal....

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SANDSIV Announces Customer Intelligence Application, VOC CI

AI-powered add-on integrates BI with industry’s most advanced CXM platform ZURICH, 04.06.2020 – For years, SANDSIV’s pioneering sandsiv+ customer experience management (CXM) platform...

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AT&T Selects Salesforce to Accelerate its Customer Experience Vision

[Editor’s Note: AT&T and Salesforce have signed a multiyear agreement to deliver a new connected experience for AT&T customers. They’ve selected Salesforce...