Customer Experience Archives

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Responsiveness is Key in Winning Customer Loyalty

An article from JoAnna Brandi I call you, you call back. I buy something, you say “thank you.” I have a problem,...

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Learning Leads to Loyalty

An article from JoAnna Brandi One of my favorite “JoAnna-isms” is “If you’re not getter better you cease being good.” So today...

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Consistency is the Building Block of Customer Experience

There’s a difference between customer retention and customer loyalty. Without understanding how to create that difference, the longevity of your relationships could...

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Creating Impactful, Measurable, and Profitable Customer Experiences is the key to success in Customer Loyalty

Editor’s Note: This article is written by Christopher Sandstrom, Director of Strategy & Growth Americas, Comarch. Christopher is responsible for the growth...

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Valtech Acquires Union as it Scales End-to-end Creative & Performance Marketing Capabilities

Representing the future of performance marketing with world-class creative and data-driven insights, Union joins business transformation company Valtech to deliver innovative end-to-end...