As the US population ages, more and more individuals are going to be relying on healthcare services, placing strain on the system...
Starbucks has been one of the most customer centric brands we can think of, without ever making much of a fuss about...
To increase efficiency and satisfaction levels with Customer Service, deploying a variety of Artificial Intelligence solutions such as automated call centers, customer...
Over the past few years the marketing community has consistently expressed the need for a single view of the customer. This paper...
Zurich, Switzerland | 3rd September 2019 Loylogic, the global leader in e-commerce and e-payment solutions for loyalty programs, and Miles & More,...
A princess in a wheel chair dreams just as big as a princess in a glass slipper. And if she has her...
Every business today, regardless of industry, faces the threat that its goods and services will become commoditized vis-a-vis competition. Winning in this...
But it doesn’t have to remain in the bunker. All across America, vast deserts are forming. Where there was once life, passion,...
Bob Macdonald, CEO of Bond and Morana Bakula, VP of Customer Experience talk about organizational culture, and how aligning it with brand...
Robots don’t need food, but they do need a recipe for success. This is especially the case when they’re added to the...