The Wise Marketer – Featured News on Customer Loyalty and Reward Programs
Customer Experience
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708UK consumers say current online experience from brands will change future spending post-lockdown
50% will spend less or switch from brands that have not met their needs during pandemic, Kameleoon research finds 13 May 2020:...
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755Loyalty Management Tales of Woe During COVID-19
Everything we learn through our training and experience is put to the test during a time of crisis as loyalty program management...
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945Casual Dining, Serious Trends – What’s New in 2020
“Love makes the world go ‘round”. Ever heard that one before? It certainly touches on a noble notion, and it has a...
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1.3K8 Ways Employee Happiness Can Impact Your Customer’s Experience
[Editor’s Note: This is an informative — and refreshing — article that discusses how focusing on leadership to create an environment that...
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1.8KHow to Create a Customer Experience Technology Stack in the Age of the Fourth Industrial Revolution
Assembling a technology stack to successfully compete in a digital world requires new thinking. There’s a very clear trend of enterprises adopting...
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813Delighted by Accessorize, A Truly Personal Loyalty Experience
It was a cold Autumn day at, as usual, an entirely overcrowded Waterloo station, deep in the heart of London, and deep...
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1.1KHow Retailers Fail to Tap into a 360 Billion Dollar Market
In 2017, Colloquy estimated that there were $360 Billion dollars’ worth of points sleeping in member accounts worldwide, with a further $117...
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1.1KAimia Inspires Customer Loyalty by Delivering Personalized Experiences with H2O.ai
Artificial Intelligence and Machine Learning with H2O.ai Delivers Faster, More Predictive Results, Identifying Millions of Dollars in Opportunities for Brands Mountain View,...
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1.5KDigital Integration Will Improve Patient Experiences
As the US population ages, more and more individuals are going to be relying on healthcare services, placing strain on the system...
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1.4KStarbucks Pickup Stores Target Fastest Growing Customer Group
Starbucks has been one of the most customer centric brands we can think of, without ever making much of a fuss about...
Recent Posts
Are Vaccines A Shot In The Arm For Retail Recovery?
#145: South African Consumer Loyalty Insights 2021
Loyalty Leaders 2021: Measuring Consumer Expectations Is All That Matters
How CPG Brands Can Win the Battle for DTC Engagement
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#144: Bryan Pearson of LoyaltyOne Former CEO – Short Summary Show
Loyalty Newswire – September 20th, 2021
