Retailers and department stores are increasingly pushing shoppers to sign up for retail store cards at checkout. These cards not only increase...
As we reported back in April, the launch of a new U.S. bank luxury rewards credit card prompted analysts to wonder if...
We continue to see, albeit slowly, the mobile loyalty future unfold as more retailers integrate their loyalty programs with mobile wallet platforms....
While it comes as no surprise after their split from Aeroplan and their impending loyalty program relaunch, Air Canada has made it...
True loyalty requires passion. A customer who won’t switch brands for a better price has an emotional connection to the brand, not...
Conventional wisdom holds that experience personalization forms part of the foundation of customer loyalty. Whether it’s personalized communications, personalized customer service, or...
The ‘Uber 11’ rules of effective customer retentionConsumers are much more aware now than ever before of brands’ attempts at garnering customer...
Canadian Air Miles operator buys into DotzLoyaltyOne, the operator of Canada’s popular Air Miles rewards programme, has acquired a 29% stake in...
Case study: Iceland’s Bonus Card improves insightWhen the UK’s Iceland frozen foods chain decided to launch a new Iceland Customer Card with...
According to KPMG’s Privacy Advisory in October 2016, it reveals that on average globally, 56% of people are “concerned” or “extremely concerned”...