Podcast

#28: Coronavirus Challenges – Solutions for Convenience Retailers

[Editor’s Note: There seems to be no limit to the impact of COVID-19 on our citizenry and our business world. Some retailers...

#27: Customer Loyalty and Landscape Research – South African Insights

Let’s Talk Loyalty Podcast #26: Australia’s Favourite Loyalty Programme – flybuys – 5 Lessons Learned in 25 Years

Coalition programmes are notoriously difficult to get right. Managing partners, data and a compelling value proposition are extremely difficult to do –...

Let’s Talk Loyalty Podcast #25: Emirates Skywards, Loyalty Programme for Emirates and Fly Dubai

Airline loyalty programmes around the world are recognised and respected as the pioneers of the industry, driving billions of dollars of ancillary...