Let’s Talk Loyalty celebrated its first birthday in August 2020, so in episode 49, I was celebrating this milestone with some special guests. ...
Arsenal is one of the most successful football clubs in English football history, having played in the country’s top division each season...
With over 7 million members, Etihad Guest is the loyalty program for Etihad Airways, the national airline of the UAE, based in Abu Dhabi. This...
A wide-ranging conversation with L’Oréal’s new Director of Loyalty for their Luxe Division, Alyssa Callahan. L’Oreal is a leading brand in the...
How do you differentiate one hotel brand in such an ultra-competitive industry? By focusing on authentic, heartfelt ideas and initiatives that go...