The Challenge of Collecting Customer Loyalty Data. By Bill Hanifin If data is the new oil, then the customer data collected by...
Hot on the heels of Black Friday’s good news for brick-and-mortar retailers, online retail received its own dose of good news last...
Ever since Fred Reichheld heralded Net Promoter Score (NPS) as the “One number you need to grow” in his 2003 Harvard Business...
When a company like Facebook makes future trend predictions, you almost have to pay attention. After all, the company knows so much...
The retail grocery game has never been for the faint of heart, what with its razor-thin margins, relentless competition, and fickle customers...